Email & Messaging Surveillance

Email & Messaging Surveillance

An important aspect of a strong compliance program is messaging surveillance.  MessageWatcher takes all of your electronic communications and runs them through our automated engine.  Your communications are evaluated and flagged, producing audit-ready reports.  Our flexible policy tools allow you to define keywords and phrases to be used in this reporting.  These reports are valuable across many aspects of your organization, from compliance to human resources, marketing, and customer service.

If your employees use instant messaging, you already know that it can create the same risks and liabilities as other forms of electronic communication.  Inappropriate content, theft of customer lists, abusive behavior and more should be highlighted for your review.  With MessageWatcher acting as a proxy server, or by pulling logs or journals, we can archive instant message conversations while simultaneously scanning for inappropriate words and phrases.

This helps you to manage audits and investigations, and could potentially keep you out of court and/or save you from losing customers.

MessageWatcher can survey a wide range of messaging, including:

  • Emails
  • Instant Messaging
  • Social Media posts, comments and more
  • Bloomberg communications
  • Websites

Compliance/Monitoring Highlights

Powerful automation tools allow you to efficiently manage reporting. Using any of our 20 pre-defined policies, or your own customer-defined policies, MessageWatcher will automatically scan your archives daily with those key words or phrases. You can design your monitoring procedures to:

  • Generate exception reports to minimize manual scanning of archived messaging
  • Set the random sampling reporting that helps test against all messaging, not just those flagged by policies
  • Scan within attachments in addition to the content of the messaging itself
  • Receive audit trail reporting, providing comprehensive records of executing your procedures

The flexibility of the MessageWatcher solution allows you to designate the multiple tiers (or hierarchies) of permissions. Customers can set permissions for an Administrator, those responsible for Groups, and for Reviewers. Finally, individual Users can access their own archives.

Reporting automation enables one-click exception notifications and other policy violation report notifications. During review, flagged items (or items found in Random Sampling) can be routed to Administrators or other Reviewers with a simple click, or by word category.

Reviewers can easily annotate flagged messages as they review them.  They can apply “sticky notes” to flagged messages for filing, or to aid in review when those messages are routed to others.

To learn more contact us, or you can request a free 30-day trial of the MessageWatcher solution.

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